@RoyalMail prove themselves to be bad sports with a little customer service Twitter fail! I was waiting for a very important package to arrive at the office today - and it was in the hands of The Royal Mail, the mail service people in the UK love to hate, but are stuck with. We all love to watch brands make a social media faux pas on Twitter and Facebook but today I found myself at the receiving end of a little abuse from the customer service rep closest to the keyboard when I voiced my dissapointment at their failure to deliver my package. You can see the offending twitter reply in the pictures below but in case it isn’t working, let me tell you how it went…
@tommyjames: Just for the record @RoyalMail, @TNTExpress wouldn’t have let me down!
@RoyalMail: Just for the record @tommyjames , the SD guarantee has been suspended since Wed 1 Dec: http://bit.ly/brgwRT
A little sarcastic and rude if you ask me. Usually I wouldn’t care, but I had to bring up the point that this is Twitter…they have over 5000 followers, I have nearly 500 and this blog sees over 6000 readers a month - which means their ignorance is being broadcast to over 10,000 (usually unhappy) customers and badly damaging their already badly torn reputation.
Good work Royal Mail.
Tom Cleeland for The Cool Commentator.
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iamolive reblogged this from thecoolcommentator and added:
As you may know from my twitter.....complete scandal. So
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thecoolcommentator posted this
